CLUB COMPLAINTS PROCEDURE

 

 

In the event that any member feels that he or she has suffered discrimination in any way, or that the Club Policies, Rules or Code of Conduct have been broken, they should follow the procedures below.

 

1.       In the first instance, the matter should be reported to the relevant team manager/coach.

 

2.     If the member is not satisfied that the matter has been resolved then they should report the matter in writing to the Club Secretary.

 

Your report should include:-

          i. Details of what, when, and where the occurrence took place.

          ii. Any witness statement and names.

          iii. Names of any others who have been treated in a similar way.

     iv. Details of any former complaints made about the incident, date, when and to whom made.

          v. A preference for a solution to the incident

 

3.     Any written complaint received will be discussed by the Club’s Management Committee at the monthly committee meeting

 

The Club’s Management Committee will seek to respond within 28 days

    

4.     The Club’s Management Committee will sit for any hearings if deemed appropriate

 

5.     The Club’s Management Committee will have the power to warn as to future conduct, suspend or remove from membership any person found to have broken the Club’s Policies or Codes of Conduct